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Legal
Terms & conditions
These terms explain how orders, accounts, offers, shipping, returns, and website use work at Aura Coffee Roasters. By browsing our store or placing an order, you agree to these terms.
Last updated: July 27, 2026
Orders
Orders are confirmed after successful checkout. Product availability, prices, taxes, shipping fees, and estimated delivery timelines are shown before payment. We may contact you for address corrections, stock changes, or payment verification.
Product freshness
Coffee, tea, spices, and food products should be stored as directed on the product page or packaging. Flavor notes, grind suitability, and brewing results can vary based on water, equipment, storage, and preparation.
Shipping and delivery
Delivery dates are estimates and may change because of courier delays, weather, inventory, holidays, or incorrect address details. Risk of loss transfers according to the courier confirmation for the delivery address provided.
Returns and refunds
If an item arrives damaged, missing, or incorrect, contact us with your order code and photos where applicable. Refunds or replacements are reviewed based on product condition, courier confirmation, and our shipping policy.
Offers and accounts
Discounts, loyalty benefits, and subscriptions may have limits, expiry dates, and product exclusions. We may suspend benefits or accounts if we detect fraud, abuse, or repeated policy violations.